Privacy Policy

PT Mitra Gusnita Nanda is the controller of the personal data described in this Policy.

• PT Mitra Gusnita Nanda
• Jl Lamandau IV No.18, Kramat Pela Kebayoran Baru, Jakarta Selatan 12130, DKI Jakarta
• Email: hello@meets.co.id
• Phone/WhatsApp: 08111532118

Data you give us when you send an enquiry, chat on WhatsApp, or email us:

• name;
• WhatsApp or phone number, and/or email address;
• your message, project location if provided, and the contents of My Project or calculator results you choose to send;
• details you share during consultation, survey, and contract (address, drawings, photos of the site).

Data collected automatically:

• pages and products viewed, the source of your visit (UTM parameters and referrer), language, and approximate device type, recorded in our own analytics without your name or contact details;
• technical logs kept by our hosting provider, which may include IP address and browser information, for security and troubleshooting;
• if enabled, Google Analytics 4 and Meta Pixel, which use cookies to measure visits and advertising.

Data stored only on your device: My Project (browser local storage), your language preference (meets_locale cookie), and visit source (session storage). This data is not sent to us unless you send an enquiry.

• to respond to your enquiry, arrange a survey, and prepare a quotation, at your request before a contract;
• to carry out the contract: planning, construction, billing, handover, and warranty;
• to measure and improve the Site, based on our legitimate interest, using data that does not directly identify you;
• to meet legal obligations, such as tax and company record-keeping;
• to send promotions, only with your consent, which you can withdraw at any time.

We do not sell personal data. We share it only with service providers that process data on our behalf and under our instructions:

• website hosting (Vercel);
• database and file storage (Supabase);
• email delivery (Resend);
• WhatsApp messaging (Meta Platforms);
• analytics and advertising measurement (Google, Meta), if enabled;
• subcontractors and suppliers directly involved in your project, limited to what they need for the work.

We may also disclose data when required by law or by a lawful order of an authority. Some providers store data outside Indonesia. When this happens we ensure an equivalent or higher level of protection as required by the UU PDP.

• Enquiries that do not lead to a contract: up to 24 months from our last contact, then deleted or anonymised.
• Contract, financial, and tax records: 10 years, in line with Law No. 8 of 1997 on Company Documents.
• Analytics data: kept in a form that does not identify you.

We protect data with encrypted connections (HTTPS), access limited to authorised staff, and providers that apply industry security standards. If a personal data breach occurs, we will notify you and the relevant authority in writing no later than 3 x 24 hours after we become aware of it, as required by the UU PDP.

Under the UU PDP you may:

• obtain information about and access to your personal data;
• correct inaccurate or incomplete data;
• ask us to delete or destroy your data, subject to our legal retention obligations;
• withdraw consent you have given;
• object to or restrict certain processing, including direct marketing;
• obtain your data in a commonly used format.

Send your request to hello@meets.co.id. We may verify your identity first and will respond within 3 working days.

The Site is not intended for children. We do not knowingly collect personal data from children without the consent of a parent or guardian.

We may update this Policy. The latest version is always on this page with its update date. If a change materially affects how we use your data, we will inform you before it applies.

• PT Mitra Gusnita Nanda
• Jl Lamandau IV No.18, Kramat Pela Kebayoran Baru, Jakarta Selatan 12130, DKI Jakarta
• Email: hello@meets.co.id
• Phone/WhatsApp: 08111532118