Terms & Conditions

MEETS provides design and construction services: new homes, renovations, interior and commercial fit-outs, custom components, buildings, and civil works. Through the Site you can browse designs, use the cost calculator, build My Project, and send a project enquiry.

The Site does not process payments. No order or contract is formed through the Site.

• All prices on the Site, including the calculator, package prices, and the cost breakdown per work item, are initial estimates. They are not a quotation, offer, or contract price.
• Prices exclude 11% VAT, add-ons, and special site conditions such as land filling or raising, piling, difficult access, demolition, permits beyond those stated, and utility connections.
• The cost breakdown per work item is an indicative split of the package price based on typical work quantities and is not a bill of quantities.
• The final price is set after a site survey, measurements, and agreed specifications, and is stated in a written quotation and contract.
• Prices may change without notice. Obvious typing or system errors in prices are not binding.

Sending an enquiry form or WhatsApp message does not create a contract or any obligation for either party. We will contact you to discuss your needs and arrange a site survey. Quotations are valid for the period stated in them.

A working relationship exists only once a written contract has been signed by you and PT Mitra Gusnita Nanda. If anything on the Site differs from the contract, the contract prevails.

• Projects (homes, renovations, spaces, buildings, civil works): 30% down payment when the contract is signed, then a billing at every 25% of physical progress. The down payment is deducted evenly from each billing (25% − 7.5% = 17.5% of the contract value per billing).
• Physical progress is confirmed in a progress report (berita acara progres) agreed by both parties before each billing is issued.
• Components: 50% down payment when the contract is signed and 50% on completion.
• Payments are made by bank transfer to the account in the name of PT Mitra Gusnita Nanda stated in the contract or invoice. MEETS never asks for payment to a personal account. If you are asked to do so, do not pay and contact us at hello@meets.co.id.
• Late payment may postpone work and the schedule, as set out in the contract.

• Structural work (foundations, columns, beams, slabs, and roof framing built by MEETS): 5 years.
• Finishes and installations (floors, walls, ceilings, paint, frames, electrical and plumbing installations): 2 years.
• Manufactured products (sanitaryware, lights, pumps, AC units, water heaters, and other appliances): according to the manufacturer's warranty.

The warranty starts on the date of the handover report and covers defects in workmanship and in materials supplied and installed by MEETS. We repair covered defects at no cost.

The warranty does not cover:

• damage from improper use, lack of maintenance, or normal wear and tear (for example faded paint, grout, or sealant);
• natural disasters and other force majeure events, fire, flooding, and ground movement outside the agreed design conditions;
• changes, repairs, or additions made by other parties;
• materials or products supplied by the owner.

To make a claim, contact us with photos and your contract number. We will inspect within 7 working days and schedule the repair. The warranty stays with the building and continues for a new owner if we are notified in writing.

This warranty is in addition to, and does not limit, our obligations under Indonesian construction law, including liability for building failure under Law No. 2 of 2017 on Construction Services.

Designs, drawings, floor plans, renders, photos, and text on the Site belong to MEETS or their respective owners. You may view and share them for personal reference. You may not copy, sell, or use them to build or to commission another party without our written consent.

Renders and photos are illustrations. The built result follows the agreed drawings and specifications and may differ in material, colour, and detail.

• Design packs for catalogue houses are sold by invoice. After you place an order we send an invoice from PT Mitra Gusnita Nanda; payment is made by bank transfer to the company account stated on it.
• Files (or a download link) are sent by email or WhatsApp within 1 working day after payment is confirmed.
• The Concept Pack contains PDF floor plans, elevations, sections, and 3D renders. The Complete Pack adds the AutoCAD (DWG) and SketchUp (SKP) files.
• The licence covers one build at one location for the buyer. Files may not be resold, shared, or published. Copyright remains with MEETS.
• Design packs are a starting design. Adapting it to your land, structural design for your site, permits (PBG), and supervision are not included.
• If you build with MEETS within 12 months of purchase, the full price of the pack is deducted from your contract value.
• Because the product is digital, payments are non-refundable once the files have been sent. If a file is damaged or incomplete, we will replace it.

You agree not to misuse the Site, including by submitting false information, scraping content at scale, disrupting or attempting to access our systems without permission, or using the Site for unlawful purposes.

Reviews shown on the Site come from Google Reviews and are displayed as written by their authors. Portfolio projects are shown with the client's permission or in a form that does not disclose confidential information.

We work to keep the Site accurate and available, but it is provided as is. To the extent permitted by law, MEETS is not liable for losses arising from decisions made solely on the basis of estimates on the Site, or from temporary unavailability of the Site. Nothing in these Terms limits your rights as a consumer under Law No. 8 of 1999 on Consumer Protection.

The Site links to third-party services such as WhatsApp, Google Maps, and Google Reviews. Their own terms and privacy policies apply to your use of them.

We may update these Terms. The latest version is always available on this page with its update date. Changes do not affect contracts already signed.

These Terms are governed by the laws of the Republic of Indonesia. Disputes are first resolved by deliberation for 30 days. If unresolved, disputes are settled at the South Jakarta District Court, without limiting your right as a consumer to use the Consumer Dispute Settlement Agency (BPSK).

• PT Mitra Gusnita Nanda
• Jl Lamandau IV No.18, Kramat Pela Kebayoran Baru, Jakarta Selatan 12130, DKI Jakarta
• Email: hello@meets.co.id
• Phone/WhatsApp: 08111532118